This policy applies to website development, software development and related services sold by QuickLeads. The specific proposal, invoice or signed project agreement may provide additional terms for a particular service. Mandatory rights under applicable law remain unaffected.
1. Before you pay
Please review the scope, deliverables, price, currency, payment schedule, estimated delivery timeline and any recurring fees in the proposal or invoice. Contact us before paying if any item is unclear.
2. Customer cancellation requests
Submit a cancellation request in writing through our contact page or business email, including your name, invoice/order reference and reason for cancellation. We will confirm receipt and assess the request against the project stage, written agreement and applicable law. Stopping work does not automatically cancel amounts already due for completed milestones or approved work.
3. Refund eligibility for services
Where a refund is due, the amount will be assessed with reference to the agreement, work completed, milestones accepted, third-party costs already incurred for the project where disclosed and permitted, and applicable law. Any unused advance balance will be reviewed fairly against these factors. We will not apply a blanket exclusion of refunds where a refund is required by law or the agreed contract. Custom work already completed, delivered or accepted may not be refundable except where required by law or agreed in writing.
4. Duplicate, failed or incorrect payments
If you believe you were charged more than once, a payment failed but money was debited, or the amount/currency is incorrect, contact us with the transaction reference, date, amount and currency. We will check our records and coordinate with the payment provider where necessary. Do not email full card details, CVV, passwords or payment PINs.
5. Refund processing time
If we approve a refund, we will initiate it through the original payment method or another lawful method agreed with you. We aim to initiate approved refunds within 7–10 business days, unless a different period is communicated for the specific case or required by law. After initiation, the time for the funds to appear depends on Razorpay, banks, card networks, the customer's payment provider and, for international payments, cross-border processing. We cannot control those external timelines and will share available refund references when possible.
6. International payments and currency conversion
For international transactions, the amount credited after a refund may differ from the original amount debited because the bank or card issuer may use a different exchange rate or apply foreign-transaction fees. These charges are controlled by the customer's financial institution unless applicable law or the written agreement says otherwise. Any refund is processed subject to the payment provider's supported methods and rules.
7. Chargebacks and disputes
If you have a payment concern, please contact us first so we can investigate and provide relevant records. You retain any rights to raise a dispute with your bank, card issuer or payment provider. We may provide transaction, delivery and correspondence records to the payment provider to respond to a legitimate dispute or suspected fraud.
8. Contact us
For cancellations or refund requests, use our contact page or email hello@quickleads.example. Replace the example email with your monitored business email before publishing. Include your order/invoice number and transaction reference, but never send card security codes or account passwords.